Last Updated: April 28, 2026
At Casalinghi Sartoris, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Items without original packaging
- Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will offer a replacement or full refund at no extra cost.
Return Process
To initiate a return:
- Email us at support@seagreen-mosquito-803851.hostingersite.com
- Include your order number and reason for return
- Our team will provide return instructions
Return Shipping
- Customers are responsible for return shipping costs (unless the item is defective or incorrect)
- Shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Order Cancellation
- Orders can be canceled within 12 hours of placement
- After this period, the order may already be processed and cannot be canceled
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us
Contact Information
Store Name: Casalinghi Sartoris
Website: www.seagreen-mosquito-803851.hostingersite.com
Email: support@seagreen-mosquito-803851.hostingersite.com
Phone: +39 02 655 4725
Business Address:
Corso Garibaldi, 109, 20121 Milano MI, Italy
Business Hours:
Monday – Friday: 7:00 AM – 7:00 PM
